Terms
and conditions

Welcome to the ‘www.drfrancesprennajones.com’ website (the ‘website’). The website is owned and operated by Dr Frances Prenna Jones LLP. (‘Dr FPJ’ or ‘us’ or ‘we’). Registered office: 33 Shepherd Street, Mayfair, W1J 7HY. Registered number 00352250 (England and Wales), VAT number. 924091633. If you want to ask us anything about these terms & conditions or have any comments on or about the website, please email our customer services team at orders@drfpjskincare.com.

These terms & conditions incorporate our privacy policy, set out the basis on which you can visit and use the website and govern your relationship with Dr FPJ.

YOUR ACCESS TO, AND USE OF, THE WEBSITE CONSTITUTES YOUR ACCEPTANCE, WITHOUT LIMITATION OR QUALIFICATION, OF THESE TERMS & CONDITIONS. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY AFFECT YOUR RIGHTS AND LIABILITIES UNDER LAW AND CONTAIN IMPORTANT INFORMATION. IF YOU DO NOT AGREE TO THESE TERMS & CONDITIONS, PLEASE DO NOT ACCESS OR USE THE WEBSITE.

YOUR RIGHT TO USE THE WEBSITE

Subject to these terms & conditions, we grant to you a right to access the website for the purposes of viewing the website and making purchases through it. You may only use the website for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party. You agree not to interrupt or attempt to interrupt the operation of the website in any way, upload or transmit through the website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or upload or transmit through the website any material which is defamatory, offensive or of an obscene character.

OWNERSHIP OF RIGHTS

All rights, including copyright, in the website are owned by or licensed to Dr FPJ. Any use of the website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on the website for any purpose.

ELIGIBILITY

In order to make a purchase through the website or to use some of the services or features made available to you on the website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address. Please ensure that all registration information you provide is true, accurate, current and complete in all respects. Should any of your registration information change in the future you are required to amend your personal online account immediately. We may change our registration requirements from time to time. Furthermore, when ordering items, you will be required to provide to us (and/or to a third party carefully selected and monitored by us) payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The purchase of merchandise through the website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

ACCURACY OF CONTENT

We have taken great care in the preparation of the content of the website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing however we accept no responsibility for any errors or omissions therein. We reserve the right, at our sole discretion, to make improvements to, or correct any errors or omissions in any portion of the content of the website and to make any other changes to the website, merchandise, services and prices displayed or described on the website at any time, without notice. We will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on the website. All prices displayed are inclusive of VAT but exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus delivery charges as set out in the website.

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery.

To the extent permitted by applicable law, Dr FPJ LLP disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Further, we are not responsible for the content of any off-website pages or any other websites linked to or from the website. Links appearing on the website, all of which are beyond our control, are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. If you decide to visit any off-website page or third party linked website, you do so at your own risk and it is your responsibility to review the terms and conditions of use and privacy policy which relate to such off-website page or linked website and to take all protective measures to guard against viruses or other destructive elements.
We shall not be liable, whether directly or indirectly, to any person for any loss or damage which may arise from the use of any of the information contained on the website. Further, we will not be liable, whether directly or indirectly, for the privacy practices or content of off-website pages or linked websites, nor for any damage, loss or offence caused in connection with the use of or reliance on any advertising, content, products, materials or services available on any off-website pages or in any linked websites.

PRIVACY POLICY

Dr FPJ values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to the website and your use of any of the services or features we provide (including the on-line shopping facility available on the website) is subject to our terms & conditions of which this privacy policy is part. We will protect your personal information in the manner described in these terms & conditions.

PLEASE DO NOT SEND EMAILS OR PROVIDE INFORMATION OR DATA ON YOURSELF VIA THE WEBSITE IF YOU DO NOT WANT YOUR INFORMATION PROCESSED BY US IN THE WAYS DESCRIBED BELOW. BY ACCESSING AND USING THE WEBSITE AND BY PROVIDING US WITH INFORMATION VIA THE WEBSITE, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL INFORMATION IN THE MANNER DESCRIBED BELOW. IF YOU DISAGREE WITH THE WAY WE PROCESS PERSONAL INFORMATION COLLECTED ON THE WEBSITE, WE RECOMMEND THAT YOU DO NOT USE THE WEBSITE.

You will be asked to register if you would like to use some of the services and features we offer on the website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘my account’. You can access ‘my account’ directly to amend any personal details, for example if you change your address. If you wish to place an order on the website you will also be required to provide credit or debit card details. We RBS WorldPay Limited may collect and process personal information in connection with transactions that you carry out through the website, for example any order you place for the purchase of merchandise. We and/or RBS WorldPay Limited use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, your billing address and your purchasing history. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information disclosed to us or RBS WorldPay Limited via the website. Any transmission is at your own risk.

Upon collection, your personal information will be stored by us for as long as is reasonably necessary for us to carry out the purpose in respect of which your personal information was collected.

When you give us information, it may be used for:

I. ADMINISTRATION OF OUR SITE:

We may use the information you give us, as necessary, to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.

II. CUSTOMER SERVICE:

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using the website and to notify you about the status of your order.

III. PROCESSING OF AN ORDER

We ask for personal information such as your identity, email address, billing and delivery address, credit and debit card details etc. when you place an order via the website for the purchase of merchandise so that we can process your order, deliver the merchandise ordered by you and otherwise perform our obligations to you in accordance with your purchase via the website.

IV. DIRECT MARKETING:

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services.

Even if you agreed to us providing you with information on our latest products, promotional offers and events and/or unsolicited materials at the time of registration, you may opt out from allowing us to do this at any time. If you desire to do so, please email us at products@drfrancesprennajones.com or write to us at:

Customer Services: Dr FPJ LLP, 33 Shepherd Street, Mayfair, W1J 7HY, London.

USE OF YOUR PERSONAL INFORMATION BY THIRD PARTIES

From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of the website and to the extent necessary to enable us to handle your order. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal information in order to fulfill their function but may not use such information for any other purpose.

COOKIES

A cookie is a tiny element of data that is stored on your computer’s hard drive by your web browser when you access a website.

The website makes use of “session cookies”. A “session cookie”, which contains a random ID number, is automatically allocated to your computer by the web server for the duration of your visit. It is meant to make your use of the website faster and easier. It will be deactivated after 30 minutes of inactivity on the website and will be automatically removed from your computer when you close your browser.

The online ordering system accessed via the website also uses cookies to record a unique reference on your computer. These cookies are placed on your computer by the third party RBS World Pay Limited- a party carefully selected by us to assist us to handle all orders placed via the website.
We may also place cookies on your computer to allow us to remember the goods that you placed in your shopping bag and to save you having to enter the basic contact information that you provided us with on setting up your account.

Our cookies do not remember your credit card details.

You may configure your browser to disable cookies, although you may experience technical difficulties in using the website if you choose to do so. If you have disabled JavaScript you will not be able to use the website. You can disable cookies and alter your cookie and JavaScript settings in your browser’s preferences which are usually found in the “Tools” menu. If you want to remove previously stored cookies you can manually delete the cookies at any time. This will not prevent the website or third party websites from placing further cookies on your computer.

DISCLOSURE OF YOUR PERSONAL INFORMATION

From time to time we may need to disclose your personal information collected via the website to third parties:

I. in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;

II. if Dr FPJ or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets;

III. if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply these terms & conditions and other agreements; or to protect the rights, property or safety of Dr FPJ, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You may instruct us to provide you with copies of or to amend (due to a factual inaccuracy) any personal information we hold about you. Provision of such information may be subject to the payment of a fee of £10. Before providing you with a copy of the personal information, we reserve the right to: (i) verify and authenticate your identity and the personal information which you have requested access to; and (ii) request from you further information regarding the circumstances in which you provided your personal information to us via the website (to enable us to locate the same).

DATA PROTECTION

Dr FPJ is committed to protecting the information we collect from you, which we use to enhance your experience of using the website and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. [You can at any time change and update the information you have provided by logging into ‘my account.’]

DAMAGE TO YOUR COMPUTER

Dr FPJ makes every effort to ensure that the website is free from viruses or defects. However, we cannot guarantee that your use of the website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Dr FPJ will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using the website or any website accessible through it.

LIMITATION OF LIABILITY

Dr FPJ makes no representations or warranties in connection with the website or products sold through the website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

To the fullest extent permitted by law, Dr FPJ (nor any of its affiliates, licensors, service providers, content providers and their employees, agents, officers and directors) will not be liable for any loss or damage (whether direct or indirect) suffered as a result of your purchase or use of any products purchased via the website; interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website pages or any other websites linked to or from the website; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of the website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Dr FPJ reasonable control.

Furthermore, to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website or any product purchased through the website.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Dr FPJ or any of its affiliates, licensors, service providers, content providers and their employees, agents, officers and directors, fraud, fraudulent misrepresentation, deceit or any other matter for which liability cannot be lawfully excluded or limited.

IMPORT DUTY

If you order products from the website for delivery outside of the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that you must comply with all applicable laws and regulations of your country for which the products are destined. We will not be liable for any breach by you of any such laws.

COMPLAINTS & SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regard to the merchandise, the contents of the website or the provisions in these terms & conditions, please email us at orders@drfpjskincare.com or write to us at:
Customer Services: Dr FPJ LLP, 33 Shepherd Street, Mayfair, W1J 7HY, London.

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us (‘Information’) will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited Information you hereby grant Dr FPJ a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the Information in any form, media or technology and whether alone or as part of other works. You also agree that the Information may not be returned and we may use the Information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such Information you represent and warrant that you own or otherwise are entitled to any and all rights to the Information and that the Information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Dr FPJ as to the origin of the Information submitted and you agree to indemnify Dr FPJ and hold Dr FPJ harmless from and against any claims arising from your claims and/or any third parties claims to any rights in any such Information.

INTELLECTUAL PROPERTY

Copyright, trade marks, database and other intellectual property rights protect the content of the website and you acknowledge that the ownership of all the content on the website shall remain with our licensors or us.
You may retrieve and display the contents of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the content on the website.

The trade marks, logos and service marks (‘Intellectual Property’) displayed on the website are the registered and unregistered marks of Dr FPJ, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.

NO-WAIVER

No failure to exercise and no delay on the part of Dr FPJ in exercising any right, remedy, power or privilege of Dr FPJ under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Dr FPJ.

OTHER LEGAL NOTICES

There may be legal notices on other areas of the website which relate to your use of the website, all of which will, together with these terms & conditions govern your use of the website.

CHANGES TO THE TERMS & CONDITIONS

We reserve the right to change these terms & conditions from time to time. Any changes will be notified to you via a suitable announcement on the website. It is your responsibility to check for such changes. Any changes will be effective immediately after we have given such announcement. If you do not wish to accept the new terms & conditions you should not continue to use the website. If you continue to use the website after the date on which the changes comes into effect, your use of the website indicates your agreement to be bound by the new terms & conditions.

Further, we reserve the right to modify or withdraw, temporarily or permanently, the website and the material contained within it (or any part of it) without notice to you. Your use of the website constitutes your confirmation that we shall not be liable to you for any modification to or withdrawal of the website or its contents.

SEVERABILITY

If any of the terms of these terms & conditions should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any jurisdiction in which these terms & conditions are intended to be effective, then to the extent that, and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms & conditions and the remaining terms & conditions shall survive, remain in full force and effect, and continue to be binding and enforceable.

LAW, JURISDICTION AND LANGUAGE

The website, any content contained herein and any contracts entered into as a result of usage of the website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Nothing in these terms & conditions shall affect your statutory legal rights.